Welcome to DuraPaw, where your satisfaction is our top priority. We are proud to offer you a comprehensive warranty that provides coverage against any defects in materials or workmanship. Our goal is to ensure that your experience with our products is nothing short of exceptional.

In the unlikely event that you discover a manufacturer's defect in your item, we are here to assist you. Rest assured that DuraPaw will take full responsibility for any such issues. Our dedicated team is committed to promptly resolving any concerns you may have.

Under our warranty, if a defect is found, we offer two options to address the issue and ensure your complete satisfaction. Firstly, we will gladly replace your item with a brand new one, free of charge. Alternatively, if you prefer, we can provide a full refund of the purchase price.

At DuraPaw, we stand behind the quality and craftsmanship of our products, and we want you to have complete peace of mind when choosing us as your trusted provider. Our warranty is designed to protect your investment and ensure that you receive a product that meets our stringent standards of excellence.

Please note that our warranty covers defects specifically related to materials and workmanship. It does not extend to normal wear and tear, misuse, or damage caused by accidents or improper handling.

To Our Valued DuraPaw Subscribers

If you are a valued current subscriber to any of our DuraPaw subscription boxes, we extend our guarantee of satisfaction even further. If, for any reason, your dog is not 100% happy with one of the items received in your subscription box, we invite you to reach out to us. Simply let us know about your concern, and we will gladly replace the item for you.