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General Questions
DuraPaw is a premium, personalized experience designed around your dog.
Every month, we build a new theme from the ground up, designing custom toys and selecting materials with care.
Your box is then personalized to your dog and delivered like a monthly gift made just for them.
Thoughtful, intentional, and designed to feel special every time.
Every DuraPaw Box includes:
• Durable toys matched to your dog’s chewing style
• Healthy, Canadian-sourced treats (or an extra toy if Toys Only is selected)
• A themed accessory that fits the month’s adventure
• Free toy replacement for peace of mind
• Free shipping on every box
• Easy subscription management online
Yes. Our quiz doesn’t just pick a box, it builds the right version of the DuraPaw Box for your dog.
Behind the scenes, your answers guide us to a specific box setup based on your dog’s size, chewing style, toys or treats preference, allergies, and even special moments like birthdays. That’s why two dogs rarely receive the same box.
Your DuraPaw Box Pricing:
- 12 Month Plan: 49.97 per box
(Save 144 dollars per year) - 6 Month Plan: 55.97 per box
(Save 48 dollars per year) - Monthly Plan: 59.97 per box
(Most flexible option)
We offer toys specifically designed for larger dogs. For those with especially big breeds, we can even customize your subscription box to include extra-large toys tailored to your dog's needs.
Not a problem at all! Our Multi-Dog Subscription Box is designed with multi-pet households in mind. It's the perfect solution for families with multiple furry friends. Each Multi-Dog Box is packed with an abundance of toys, treats, and accessories to ensure every one of your dogs gets their fair share of fun and enrichment.
Yes! When customizing your box through our 1-minute dog quiz, simply choose the Toys-Only option to swap out treats for an extra toy. You can update this preference anytime!
All the scrumptious treats included in our dog subscription boxes are made in Canada, sourced from our reliable Canadian vendors.
No, you have the flexibility to adjust your delivery frequency. You can choose to receive a box every 1 month, 2 months, or even on a quarterly basis, all from your account subscription settings.
Subscription Boxes
When you join the DuraPaw pack, we guarantee that your price will never increase. This is our promise to you and your pup for as long as you are a DuraPaw subscriber with an active subscription. The price of your DuraPaw subscription box that you received upon signing up is yours fur-ever!
Absolutely! We guarantee the best value in every box. While most subscription boxes save you around 30%, DuraPaw goes beyond that! Starting at just $49.97 per month, you’ll receive $70 to $90 worth of premium dog goodies, plus Free Shipping on every box!
That’s where the DuraPaw Free Toy Replacement Guarantee comes in. If a toy doesn’t last, we’ll send a replacement — no questions asked.
Absolutely. If a subscription isn’t the right fit, you can shop DuraPaw toys individually or grab a one-time box anytime. That said, the best value and experience comes from our monthly DuraPaw Box, where everything is customized for your dog and packed with exclusive designs.
Absolutely! You can add an extra toy or more treats by visiting your "Manage Subscriptions" page. Additionally, we offer special bundles that you can include for even more value and variety. Choose between "Additional Toy," "Additional Treats," or our exclusive "Bundle."
Yes! If your pup needs grain-free treats, just email us at hello@durapaw.ca, and we’ll make sure their box is perfect for them. We’re happy to help keep those tails wagging!
How We Ship
Absolutely! Enjoy free express tracked shipping on all our dog subscription boxes within Canada. Order before 12:00pm noon EST for same-day shipping. For more details, check out our Shipping Policy here.
We get right to work personalizing and packing your dog’s first DuraPaw Box. Depending on your location, delivery typically takes 3–7 business days.
Tracking and delivery details are sent by email once your box ships.
You can update your pup's Size, Chewing Preference, and Allergies from within your account at any time.
Account
Payments are processed when you place your first order, and then every 30 days after your first DuraPaw Box ships. This keeps your subscription on a smooth monthly schedule without any surprises.
You’re always in control of your DuraPaw Box. You can cancel your monthly plan anytime through your account. For multi-month plans, cancellation becomes available in your account once your selected plan is complete. If you ever need help or have questions about your subscription, email us at hello@durapaw.ca and we’ll be happy to assist you promptly.
Your DuraPaw subscription continues automatically so your dog never misses a box.
After your initial plan is complete, it simply continues month to month. You’re always in control and can manage your subscription anytime in your account.
If you are a current subscriber, you can manage your DuraPaw subscription here. Or, you can simply email us with your request and we will take care of it promptly.
Gift Ideas
Absolutely! Surprise a fellow dog lover with a monthly DuraPaw subscription. Choose the plan that suits their pup best, and we’ll take care of the rest—including free shipping and endless tail wags!
You can gift a variety of our themed one-time boxes, from festive holiday collections to unique surprises. No subscription needed—just choose your favorite, and we’ll deliver the fun straight to their doorstep!
Christmas Box - A festive delight!
Halloween Box - Spooky fun!
Enrichment Box - Mental stimulation guaranteed!
Birthday Box - For a special Bark-day!
Yes! You can add a personal touch by writing your custom message in the “Order Notes” section in your cart. We’ll include it in the box to make your gift extra special!
Need More Help?
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