Frequently Asked Questions

Does your pup have any questions about our dog subscription boxes? You can find all the answers here!

General Questions

We cater to all dog sizes and breeds. We have big tough toys for Large Dog Breeds and small durable toys for Small Dog Breeds.

Absolutely! Send us a message and we can tailor your pack however you need.

We include FREE express tracked shipping on every single DuraPaw box. We also do SAME DAY shipping on all orders processed before 12:00pm noon EST.

Be sure to check our shipping policy for more information.

Our Ultimate Theme Pack comes with 3-4 durable dog toys, 1 bag of delicious treats, and 1 unique accessory. Check out our What’s Inside page to get a deeper look!

During the checkout flow process we ask for some details about your dog, such as the gender, size, allergies, and birthday. We select toys and treats based on your dogs needs.

They might even get a little surprise on their birthday month!

Dogs grow quick! If you want to change any of the preferences or details about your dog for the remainder of your subscription please send us an email at hello@durapaw.ca and we can make any necessary adjustments!

You can change your delivery frequency at any time from your account subscription settings.

You can opt to have a shipment delivered every 1 month, 2 months, or even quarterly!

You can add an additional toy or additional treats to your box at any time. Simply access your "Manage Subscriptions" page and you can swap between "Additional Toy", "Additional Treats", or none.

If you dont feel 100% comfortable with purchasing a subscription, you can head to our toy shop and select as many or as little toys as you like!

If you spend over $60.00 the shipping is on us!

Yappers! We have gift cards or you can Gift a Pack to anyone at anytime by clicking here!

Oh, and our gift cards never expire!

Account Questions

You will be billed after you start your order and every 30 days following that once your package has shipped.

Although we would never want to see you go, cancellations are made easy and simple! If you are having any issues or concerns with your subscription box send us an email to hello@durapaw.ca and we will be happy to help!

*Please keep in mind that if you subscribed to our 3, 6, or 12 months plans, you are committed to those subscription plan durations, which is why we can offer such high discounts. If you absolutely must cancel in the middle of a subscription we charge a small cancellation fee of $10/month for the remaining months left on your plan.

If you have any concerns, send us an email and we will do our best to make it right.

As a default, your subscription will automatically renew at the end of each subscription period/term.  But don’t worry, you can always reach out to us and we will be happy to help!

We are sorry to hear if you no longer want to receive our dog subscription boxes. If your subscription renewed and you no longer want to receive any more shipments, let us know and we will make it right!

Feel free to contact us at anytime at hello@durapaw.ca